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Engage - shop page

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Don't Buy Before You Try
Shipping & Delivery

Our #1 priority is getting your order to you as quickly as possible, providing you with the highest standards of quality. We are delegated to serve you all weekdays as we operate 7 days a week.

Check the following shipping information to know when to expect your order's arrival. Then sit back and enjoy the wait. We promise it’s worth it.

SHIPPING METHODS, TRANSIT TIMES, AND RATES
  • Hardgoods and equipment (3-5 business days)
  • Shipping Rates in UAE:
    • The shipping fee is 15 QAR for any orders.
    • We offer free shipping for all orders over 300 QAR.
  • We offer free shipping for all orders over 300 QAR.
  • For GCC and global shipping, the rates are calculated according to the countries and the weights on the checkout page.
EXPEDITED ARRIVAL

For Expedited Arrival, please allow your order to process. We will do our best to have your order arrive as soon as possible. This includes orders placed during the weekend days, excluding holidays.

HARDGOODS AND EQUIPMENT SHIPPING

For Hardgoods and equipment shipping, please allow 24 hours for your order to process. Your order will arrive within 3-5 business days after processing.

DIRECT SIGNATURE REQUIRED

To ensure the safe delivery of your packages, Engage Sports may require a signature at the time of delivery to ensure meeting your expectations, especially for the larger orders. . Once your order is placed, we will let update you about the estimated delivery timing and if your signature will be required. Deliveries are made to the address provided at the checkout, not to an individual recipient, thus, we accept signatures from anyone at the residential or business delivery address.

ADDITIONAL INFORMATION

Orders are processed and shipped on all weekdays (excluding holidays).Engage Sports is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout.

International shipments shall be within 5-7 working days outside UAE. In the event of any VAT or customs charges being due, in any country, the Customer shall pay Cargo Company the full VAT or customs duties applicable.

Engage Sports has the following shipping exemption list and is unable to ship the following outside UAE: fitness accessories, gym equipment, machines, or supplements until further notice.

RETURNS & EXCHANGES

You may return or exchange any merchandise purchased on our site by calling the customer service hotline at +971557784141 for information related to the Exchange/Refund.

REFUNDS

Purchases made by debit or credit card will be credited back to the original form of payment.

Please check your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

RETURN EXCEPTIONS

Custom product orders are non-refundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.

ADDITIONAL NOTES

Engage Sports is not responsible for any returns lost in handling or any additional charges incurred.

Engage Sports has the right to cancel orders within 48 hours in cases of failed delivery attempts, examples of such, include no response while delivering the orders.

Payment Options

Now we accept payment by cash on delivery only.?...... NO

We integrated the payment gateway and it is working Yes for court bookings, there is a pay-at-the-counter option this option customers cannot do from their side (the code will be provided from Engage Arena )

Exchange And Refund Policy

Thank you for shopping at Online Engage Sports.

We are happy to help at any time of your purchase.

Exchanges and Refunds must be in accordance with these terms and conditions:

  • Customers can call the customer service hotline at +971557784141 for information related to the Exchange/Refund.
  • Exchange and refund of goods are available within 14 days from the date of delivery.
  • Underwear, socks and swimwear will not be exchanged or refunded due to hygiene concerns.
  • All goods must be returned in original condition, unused and in unopened packaging, and tags.
  • Exchange is subject to availability. – Please check if the exchange process is available from the operational side. Normally, online stores don’t provide exchanges and ask for returns and place new orders due to the complicated operational process behind. If unavailable, the cost will be refunded or transferred to the customer’s credit wallet.
  • Items bought at a discounted price will be refunded at the same cost.
  • Customers will be refunded the item price and delivery fee. Reverse pick up from the customer we will be charged accordingly if the item doesn’t have a manufacturing defect, if an item has a manufacturing defect return is for free. Customers will be refunded the item price and delivery fee. If a customer wants to return/exchange an item that does not have a manufacturing defect, only the item price will be refunded.
  • All refunds will be made through the method of payment only.
  • A return/replacement invoice will be issued to the customer.
HARD GOODS:
  • Exchange and/or refund are available within 14 days starting on the point of delivery.
  • 20% of the value of the purchase made will be deducted unless in the case of a manufacturing defect.
  • All goods must be returned in original packaging.
  • A one-year warranty is provided for hard goods.
  • The warranty period for hard goods is 1 year from the date of delivery.

This policy is offered in addition to your legal rights as stated in Article no.5 of Law no. 8 for the year 2008 of the customer protection law of UAE.

Privacy Policy

Welcome to Engage Sports, with the functioning URL www. engagesports.ae hereby referred to as the "Site". This Privacy Policy, henceforth referred to as “privacy policy'' apply to the Site, with registered business name Engage Sports Arena a company incorporated under the laws of the State of UAE and whose registered office is at Dubai Behind ALkhayam Bakery - Al Qusais Industrial Area 3, with Commercial Registration Number 9624.

By getting to the Site, you affirm your understanding of the privacy policy. In the event that you don't consent to this privacy policy of utilization, you should not utilize this site. The Site claims the authority to change, alter, include, or uproot allotments and the utilization of this privacy policy whenever necessary. Changes will be considered legal when posted on the Site. If you don't mind, check the privacy policy frequently for overhauls. You can proceed with the utilization of the Site after the presentation of changes to the privacy policy, which constitutes your acknowledgment of those progressions.

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, social security number.

USERS MAY, HOWEVER, VISIT OUR SITE ANONYMOUSLY.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities.

DATA STORAGE POLICY

All customers information in terms of placed orders, refunds, returns, contact details are securely stored under our Dedicated Servers

SHARING YOU PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

MARKETING MATERIALS

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below:

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

USE OF THIS SITE

You are either at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. We concede you a non-transferable and revocable permit to utilize the site, under the privacy policy depicted, with the end goal of looking for individual things sold on the site or as a merchant selling on the site. Business or utilization or use for the benefit of any outsider is denied, with the exception of you, having expressly informed and allowed by us ahead of time – in writing or in any other form of communication that is recordable and can easily be checked. Any break of the privacy policy might bring about the quick repudiation of the permit conceded in this passage without notice to you. Merchants shall be provided ample notice—verbal and/or written—for any violations.

Substance given on this site is exclusively for educational and informational purposes. Item representations communicated on this site are those of the seller—in the form of the brand—and are not made by Engage Sports alone. Entries or sentiments communicated on this site are those of the brand posting, such substance and may not reflect our conclusions.

Certain administrations and related peculiarities that may be made accessible on the site may oblige enrollment or membership. Should you decide to enlist or subscribe for any such administrations or related promotions, you consent to give precise and current data about yourself, and to quickly redesign such data if there are any errors or deviations. Each client of the site is singularly in charge of keeping passwords and other record identifiers protected and secure. The record manager—or any software used by the site—is completely in charge of all exercises that happen under such secret key or record. Besides, you must inform us of any unapproved utilization of your secret word or record. The Site might not be mindful or at risk, specifically or by implication, in any capacity for any misfortune or harm of any sort acquired as an issue of, or regarding, your disappointment to consent to this area.

During the enrollment process, you consent to get limited-time messages from the Site. You can, in this manner, withdraw from accepting such special messages by clicking on the connection at the base of any limited-time email.

USER SUBMISSION

Anything that you submit to the site and/or give to us, including however not restricted to, inquiries, surveys, remarks, contest entries, and proposals (all things considered, "Entries") will turn into our sole and elite property and should not be come back to you. Notwithstanding the rights material to any Submission, when you post remarks or surveys to the Site, you likewise allow us the right to utilize the name that you submit, regarding such survey, remark, or other substance. You should not utilize a false email location, impersonate or create a fictional individual or overall deceive us or outsiders as to the cause of any submissions. We might, yet should not be committed to, uproot or alter any Submissions or consider them invalid once deception is apparent.

As merchants, you are required by the privacy policy and UAE laws to disclose pertinent information about the products you are selling in Engage Sports.

ORDER ACCEPTANCE AND PRICING

It would be ideal if you note that there are situations when a request can't be prepared for different reasons. The site maintains whatever authority is needed to decline or scratch off any request for any reason at any given time. You may be asked to give extra information or data, including, yet not restricted to telephone number and location, before we acknowledge the request. We are resolved to give the most exact valuing data on the site to our clients; nonetheless, unintended errors may at present happen, for example, situations when the cost of an item is not shown accurately on the site or if an item’s color is not depicted totally by the color swatch due to the difference in screens used by the customer. Thusly, we maintain all authority to deny or drop any request. On the off chance that an item is mispriced, we might, at our carefulness, either get in touch with you for guidelines or wipe out your request and inform you of such changes. We should have the right to decline or wipe out any such requests whether the request has been affirmed and your credit, or debit card, charges will also be reversed or paid in cash, if there is a cancelation, misrepresentation in pricing, or any similar occurrence.

TRADEMARKS AND COPYRIGHTS

All licensed innovation, rights, whether enrolled or unregistered, in the site, data content on the site, and all the site outline, including, however not restricted to, content, illustrations, programming, photographs, feature, music, sound, and their determination and plan, and all product assemblages, hidden source code, and programming should remain our property. The whole substance of the Site likewise is ensured by copyright as an issue work under UAE copyright laws and global traditions. All rights are reserved.

APPLICABLE LAW AND JURISDICTION

This privacy policy shall be interpreted and governed by the laws in force in Dubai, UAE. Any claims, deputies, or differences arising out of conditions with this policy shall be settled by arbitration under the rules of the Dubai International Arbitration Centre (DIAC).

ARBITRATION

The seat shall be in Dubai, UAE in Arabic language. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai, UAE, and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

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