Our #1 priority is getting your order to you as quickly as possible, providing you with the highest standards of quality. We are delegated to serve you all weekdays as we operate 7 days a week.
Check the following shipping information to know when to expect your order's arrival. Then sit back and enjoy the wait. We promise it’s worth it.
For Expedited Arrival, please allow your order to process. We will do our best to have your order arrive as soon as possible. This includes orders placed during the weekend days, excluding holidays.
For Hardgoods and equipment shipping, please allow 24 hours for your order to process. Your order will arrive within 3-5 business days after processing.
To ensure the safe delivery of your packages, Engage Sports may require a signature at the time of delivery to ensure meeting your expectations, especially for the larger orders. . Once your order is placed, we will let update you about the estimated delivery timing and if your signature will be required. Deliveries are made to the address provided at the checkout, not to an individual recipient, thus, we accept signatures from anyone at the residential or business delivery address.
Orders are processed and shipped on all weekdays (excluding holidays).Engage Sports is not responsible for damage or loss of goods that occurs after delivery to the shipping address provided at checkout.
International shipments shall be within 5-7 working days outside UAE. In the event of any VAT or customs charges being due, in any country, the Customer shall pay Cargo Company the full VAT or customs duties applicable.
Engage Sports has the following shipping exemption list and is unable to ship the following outside UAE: fitness accessories, gym equipment, machines, or supplements until further notice.
You may return or exchange any merchandise purchased on our site by calling the customer service hotline at +971557784141 for information related to the Exchange/Refund.
Purchases made by debit or credit card will be credited back to the original form of payment.
Please check your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.
Custom product orders are non-refundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.
Engage Sports is not responsible for any returns lost in handling or any additional charges incurred.
Engage Sports has the right to cancel orders within 48 hours in cases of failed delivery attempts, examples of such, include no response while delivering the orders.
Now we accept payment by cash on delivery only.?...... NO
We integrated the payment gateway and it is working Yes for court bookings, there is a pay-at-the-counter option this option customers cannot do from their side (the code will be provided from Engage Arena )
Thank you for shopping at Online Engage Sports.
We are happy to help at any time of your purchase.
Exchanges and Refunds must be in accordance with these terms and conditions:
This policy is offered in addition to your legal rights as stated in Article no.5 of Law no. 8 for the year 2008 of the customer protection law of UAE.
We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, social security number.
We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site related activities.
All customers information in terms of placed orders, refunds, returns, contact details are securely stored under our Dedicated Servers
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by using the links below:
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